Family History & Genealogy Research

McCoy Training Resources and Development Subcategories

Feedback is a gift


By Dr. Carol McCoy

Recently I was amazed to learn of behaviors exhibited by some people who are new to the workplace. Do you have any people who sit around doing nothing and who show no initiative? Does anyone act inappropriately or tell off-color jokes before clients? Do people play video games in clients’ offices? Ever have anyone singing racially or sexually violent lyrics? People who act inappropriately need to know what they can and cannot do. They need feedback.

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In pursuit of excellent service

JULY 2000

By Dr. Carol McCoy

People today are rushed, pushed, hurrying to keep up with E-this and I-that, increasingly barraged by mass marketing. What impresses them? The answer is surprisingly old-fashioned: Respect, prompt service and value for their money. Yet excellent or even satisfactory service is a rare treat. See if you can relate to some of my recent experiences:

Read more: In pursuit of...

Contact Us

Carol P. McCoy, Ph.D
71 Willow Grove Road
Brunswick, Maine 04011


Our Mission

Every family is unique.
Dr. McCoy's mission is to help people discover:

  • Where did I come from?
  • Who are my kin?
  • What makes my family special?

In so doing they will gain a deeper understanding of their family stories, connect with kin, and create a family treasure to share.