Find-Your-Roots
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Feedback is a gift
JANUARY 2001
By Dr. Carol McCoy
Recently I was amazed to learn of behaviors exhibited by some people who are new to the workplace. Do you have any people who sit around doing nothing and who show no initiative? Does anyone act inappropriately or tell off-color jokes before clients? Do people play video games in clients’ offices? Ever have anyone singing racially or sexually violent lyrics? People who act inappropriately need to know what they can and cannot do. They need feedback.
In pursuit of excellent service
JULY 2000
By Dr. Carol McCoy
People today are rushed, pushed, hurrying to keep up with E-this and I-that, increasingly barraged by mass marketing. What impresses them? The answer is surprisingly old-fashioned: Respect, prompt service and value for their money. Yet excellent or even satisfactory service is a rare treat. See if you can relate to some of my recent experiences: